As part of a new effort to help communicate what’s been happening at Sperry Software, we’re going to begin posting about the fixes that have occurred during the previous week. There is an update on at least one add-in almost every week, but in the past the fixes have just gone out unnoticed. […]
Technical Support
Add-In Reset Tool
Many of the tech support questions that we receive are solved by the customer running our Add-in Reset Tool. The tool can be found on the Tools Page. This is just one of our tools that we have available to help resolve some of the more common issues found when troubleshooting the add-ins. You may […]
Support Addition, Knowledge Base Beta
I spend a fair amount of time looking for ways to help improve our customers’ experience while they use our products. Sperry Software has been wanting to improve the help system we have online to help customers get the answers they need in a timely manner. One of the options we have had for a […]
Sperry Buttons Don’t Appear in Word Editor
Have you installed one of Sperry Software add-ins but all of the buttons do not appear correctly? You can see the "Sperry Software Add-ins" button, but the "Send Individually" or "BCC ON" buttons do not appear when you create a new mail message. I will attempt to provide the reason for this and a solution. […]